Common Errors

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Permission Errors

Error: “You don’t have permission to perform this action” Cause: Your account lacks required permission Solution:

• Contact administrator to grant permission
• Verify you’re logged in with correct account
• Check if permission is SELF vs ANY scope

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Transaction Errors

Error: “Transaction date is in closed period” Cause: Trying to record transaction dated in locked period Solution:

• Change date to current open period
• Or request period reopening (with approval)

Error: “Insufficient balance” Cause: Transaction would make account negative Solution:

• Verify transaction amount is correct
• Check member has sufficient savings for withdrawal
• Verify bank account has cash for expense

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Deposit Errors

Error: “Member not found” Cause: Selected organization user is not a member Solution:

• Assign member role to user first
• Or select different organization user who has member role

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Loan Errors

Error: “Member not eligible for loan” Cause: Business rules prevent loan approval Solution:

• Check member has minimum savings required
• Verify member has no delinquent loans
• Check loan amount doesn’t exceed limits

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System Errors

Error: “Idempotency key already used” Cause: Duplicate transaction submission Solution:

• Refresh page to clear form
• Check if original transaction succeeded
• Don’t resubmit - verify status first

Error: “Network error” Cause: Connection problem Solution:

• Check internet connection
• Refresh page
• Try again in a few minutes

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